Refund policy

RETURNS

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Exchanges only no refunds. Exchanges are not valid with SPECIAL OR CUSTOM ORDERS, CLEARANCE ITEMS, FLOOR MODELS, SINGLE, KING AND SPLIT (TWO-PIECE) COVERS ALL FUTON MATTRESS AND FOLDING FOAM BEDS. You may return any other item purchased within three (3) days of receipt. All returned or canceled items must be in their original condition and packaging and are subject to a 20% re-stocking fee, with remaining balance issued as in-store credit, valid for six (6) months. The customer is responsible for all actual shipping costs. All merchandise exchanged or returned must be boxed/wrapped/packaged in its original condition or it will not be accepted. Actual shipping charges on any item or package are non-refundable.

To complete your return, we require a receipt or proof of purchase. Email customerservice@TheFutonShop.com and include your original order number, contact information, date of purchase, date of receipt, and what product(s) you are returning. You may also contact us at (800) 443-8866. We will provide you with an authorization number and return instructions once the return has been approved.

All returned products must be in their original condition and packaging, no exceptions. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us.

Return the product using your preferred shipping method to 2150 Cesar Chavez St San Francisco, CA. 94124. Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit. The freight must be prepaid by you we do not accept COD returns.

Non returnable items and Custom order

Products that are not returnable: - Slip covers or pillows with custom ordered piping - 2 tone slip covers or special fabrics - Single and king and loveseat futon slip covers - Non standard size futon slip covers - Any custom size mattress or folding bed or foam bed - Floor models - Used or slept on mattresses or folding foam beds.

Shipping
To return your product, you should mail your product to: 2150 CESAR CHAVEZ ST., SAN FRANCISCO, CA, 94124, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item.